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Contents

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1

INFLUENCE OF SERVICE QUALITY ON CUSTOMER ADOPTION IN TECHNOLOGY BASED BANKING SERVICES – AN EMPIRICAL STUDY WITH SPECIAL REFERENCE TO COIMBATORE DISTRICT
Dr. S. Vinoth & D. Dilip

1 – 8

2

A STUDY ON ROLE OF MICROFINANCE AND SELF HELP GROUPS FOR RURAL WOMEN IN ANAND DISTRICT OF GUJARAT
Dr. Yagnesh M. Dalvadi and Neha N. Deshpande

9 – 12

3

CASE STUDY OF OVER SPEED RECORDINGS BY HTMS ON NOIDA GREATER NOIDA EXPRESSWAY
Rachna Yaduvanshi and Dr. Sanjeev Bansal

13 – 14

4

STAKEHOLDER’S ACCESSIBILITY IN A STARTUP ORGANIZATION: A CASE STUDY
Preeti Dwivedi, Dr. J. K. Vashisht and Dr. Vijit Chaturvedi

15 – 19

5

SPARE PART INVENTORY MANAGEMENT: MATURITY MODEL & INVENTORY PLANNING
Sagar Bhosale  and Dr. Rupali Jain

20 – 28

6

CEASEFIRE VIOLATIONS AND ‘BORDER RESIDENTS’ IN AKHNOOR SECTOR (J&K)
Rashmi Sharma

29 – 31

7

ORGANIZATION DEVELOPMENT AT PANASONIC INDIA
Simran Kour Nayyar  and Dr. Parikshit Joshi

32 – 36

8

A STUDY ON IT MARKET INTELLIGENCE IN EUROPE
Dr. Aradhna Yadav

37 – 46

9

CUSTOMER SATISFACTION AND CUSTOMER LOYALTY IN ONLINE SHOPPING IN SURAT CITY
Richu M. Juneja and Prachi B. Mehta

47 – 52

10

SIGNIFICANCE OF META ANALYSIS REGARDING RELATIONSHIP BETWEEN JOB SATISFACTION AND JOB PERFORMANCE
Dr. Anshu and Navin Sharma

53 – 56

11

INVESTMENT IN OIL & GAS STOCKS IN BSE: A PERFORMANCE ANALYSIS
Arpita Bagh  and Udayan Das

57 – 66

12

SUSTAINABILITY: PROFITABLE TOOL OF BRANDING
Dr. Komal Singh

67 – 73

13

COMPARATIVE STUDY OF CONSUMER BRAND PREFERENCES TOWARDS LEATHER SHOES
Dr. Virender Khanna  and Bhavna Bajaj

74 – 79

14

THE TALENT GAPS IN INDIAN HOSPITALITY INDUSTRY
Dr. Ajay K. Rajan  and Dr. Suman Pahal

80 – 82

15

SELF EMPLOYMENT IN THE INFORMAL SECTOR IN INDIA: AN ECONOMIC ANALYSIS
Neha Kapoor

83 – 90

16

A STUDY ON RELATIONSHIP BETWEEN EFFECTIVE UTILIZATION OF HRM AND PRODUCTIVITY OF HOSPITAL EMPLOYEES OF NAGPUR CITY
Dr. Ruhi  Bakhare

91 – 95

17

PLURALITY IN JAMMU REGION: A SOCIO-CULTURAL PROFILE
Rashmi Sharma

96 – 100

18

ROLE OF INFORMATION TECHNOLOGY IN INDIAN BANKING INDUSTRY
Dr. D. Madan Mohan

101 – 105

19

MIGRATION IN URBAN SETTING: A CASE OF CHANGJIJI (THIMPHU) BHUTAN
Abhishek Parashar

106 – 115